RA2 Series Help & Support


Learn how to get the most out of your RA2 Retractable Extraction Arm and troubleshoot common problems.
See our help topics and support videos below, and download the RA2 Retractable Extraction Arm product guide and owner's manual.

How to..

Unpack Unit

  1. Inspect carton for any possible damage during transit and remove packing material.
  2. Remove packing material.
  3. Do not tip or invert while handling.
  4. You’ll find the item serial number, model and electrical ratings located on the nameplate. Write down information on the provided Maintenance Record found in the owner’s manual.

Installation

  1. Tools required:
    • 7/16 Socket or Wrench
    • 9/16 Socket or Wrench
    • Torque Wrench

Arm to Remote Mount Bracket Installation

  1. Unpack capture arm, hood, and base
  2. Wall mount bracket standard assembly:
    • Mount Swivel Base to Remote Mount Bracket.
    • Tighten all Bolts (8) with Washers (8).
    • Torque each bolt to 23 N m.
  3. Attach swivel base to remote mount bracket.
  4. Attach capture arm to swivel base:
    • Mount Swivel Base to Remote Mount Bracket.
    • Tighten all Bolts (8) with Washers (8).
    • Torque each bolt to 23 N m.

Yearly Inspection:

  1. Clean unreadable labels and exterior surfaces.
  2. Check for tears in flex hoses and fitting of hose clamp.

Troubleshooting

  1. Check bolts to see if they’re loose. If so, tighten bolts gradually. Be careful not to overtighten.
  1. The bolts of the clutches are tightened too much, to the point of overcoming the resistance of the junctions. Loosen the bolts of the clutches and replace the pipes:
    • The forearm tube of connection hood. (Replacement can be done by customer.)
    • The part of the pipe where there’s a spring. (Replacement must be done by manufacturer for safety reasons.)
  1. There was wear, drilling and/ or abrasion caused by incandescent material extracted by the arm. Remove and replace hose clamps.
  1. There may be a block of electric current. Reactivate the power source of the current.
  2. Check the fuse to see if it’s blown. Replace if necessary.
  3. Check the thermal switch to see if it has tripped. Open the control panel and reset the switch. Investigate the reason for the thermal cutoff.
  4. The engine may have blown. Repair or replace if possible. Refer to appropriate manual.

Guides

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